The issue with Patch templates not prepopulating Patch creation forms has been fully resolved. Monitoring confirms that the fix is effective, and all functionalities are operating as expected. Thank you for your patience throughout this incident. If you encounter any related issues, please don't hesitate to contact support.
Posted Nov 12, 2024 - 08:27 PST
Monitoring
Our Engineering team has confirmed that some frontend changes caused this issue, and has implemented a fix. Users should now be able to use Patch templates as expected.
We are monitoring the results to ensure the issue is fully resolved.
Posted Nov 11, 2024 - 23:03 PST
Investigating
We're investigating an issue where Patch templates are not pre-populating Patch creation forms as expected.
Users can still create Patches without templates; core Dispatch functionality is not impacted. We will provide updates as they become available.